Return Policy

Eligibility for Returns:

• Products eligible for returns will have a "Returnable" label on the product page.
• Products labeled as "Not Returnable" are not eligible for returns or refunds.

Timeframe for Returns:

• Returns must be initiated within seven (7) days from the date of delivery.

Packaging Requirements:

• The product must be returned in its original packaging with all labels intact.
• The product should be unused and in its original condition.

Refund Process:

• Refunds will be processed to the same payment method used for purchase.
• If the order is canceled before it is shipped, a full refund will be provided.
• For returned products:
• A quality check will be conducted upon receipt.
• A processing fee will be deducted from the refund amount.

Charges for Returns:

• No charges for order cancellations.
• A return shipping fee may apply based on the product’s weight and shipping location.
• In select cases, return shipping fees may be waived.

Non-Returnable Products Include:

• Customized products or items specifically tailored for the customer.
• Perishable or consumable items.
• Products with missing or tampered labels and packaging.

Order Tracking:

• Customers can check the status of their orders and dispatch timelines via the Simmar Portal.

Support & Queries:
For additional assistance, contact Simmar’s customer support team at +91 97872 14222 during business hours.